ELEVATE
WITH OUR SPECIALIZED SERVICES
Qualified Concierge Team
Our dedicated concierge team undergoes a precise hiring and onboarding process, ensuring proficiency in security protocols, CPR First Aid certification. In addition to that, our Condo Sentry’s 16-hour Training programs equips them with essential skills such as customer care, access control, emergency procedure training and report writing & more.
24*7 support
Our concierge team and clients are supported by a dedicated emergency response team trained on quick decision-making abilities, judgment skills and emergency procedures expertise. ensuring 24/7 on-call assistance and a rapid 45-minute on-site dispatch for any unexpected emergencies. Ensuring the safety and security of both the condominium and staff is our commitment.
OPTIMIZE
WITH OUR SPECIALIZED SOLUTIONS
Continuous Improvement Programs
Our commitment to excellence goes beyond conventional training. Through our Continuous Improvement Program, our concierge team receives weekly and monthly online learning tools, fostering a culture of continuous learning and improvement. This dynamic approach not only enhances skills but also promotes engagement and a shared commitment to excel in the ever-evolving landscape of condominium management.
Employee Assessment Reports
Our clients receive a quarterly Employee Assessment Report (EAR) on every staff member of the team after every visit by our account manager. These reports provide valuable insights into our team’s performance detailing completed training, improvements, and updates related to staff such as schedule changes, and important events, providing clients with a comprehensive overview of ongoing activities and progress ensuring transparency and quality service delivery.
Tailored Post-Order Enhancements
Post-Order Enhancements service is your assurance of constantly updated, meticulously crafted post orders. We understand that the security landscape is ever evolving, so we consistently review and adapt your post orders to align with the latest training trends and requirements. With our tailored approach, your security protocols remain at the forefront, ensuring the safety and satisfaction of your condominium community.
WSIB Regulation 1101 Section 9 Kit Including AED with Maintenance and training plan.
Our comprehensive service equips clients with the WSIB Regulation 1101 Section 9 Kit, which includes an automated external defibrillator (AED) in addition to essential components. Moreover, our all-inclusive maintenance plan incorporates regular AED checks and kit restocking, ensuring that your condominium is prepared for medical emergencies. Additionally, we provide training to all building staff on the proper use of First aid kit and AED, further enhancing your safety measures.
Safe Community Empowerment Series
Our voluntary awareness sessions designed to empower residents of condominium buildings to actively contribute to the safety and security of community. This series, tailored for convenience, can be seamlessly integrated into annual general meetings or other community gatherings.
At Condo Sentry, we understand that security is a shared responsibility. Therefore, our series equips residents with essential knowledge and strategies to collaborate effectively with our concierge and security teams. By fostering a culture of cooperation and vigilance, residents play a pivotal role in safeguarding their building.
Through engaging short session, residents learn how to identify and report unusual activities or threats promptly, allowing our security team to respond swiftly and efficiently. We emphasize the importance of prioritizing security concerns and avoiding distractions that may compromise safety measures.
Moreover, our series addresses the significance of respectful behavior towards staff and fellow residents, creating a harmonious living environment. Residents are guided on utilizing our services optimally to enhance their safety and convenience.
Join us in building a safer and more secure community through our “Safe Community Empowerment Series.” Together, we can make a difference in prioritizing security and fostering a sense of collective responsibility within our condominium building.